1.Our Commitment
At Engraved Aura, every product is handcrafted with care and quality checked before dispatch. We want you to be completely satisfied with your purchase.
2.Damaged in Transit — Replacement Only
- We do not accept returns. In case of damage during delivery, we offer a free replacement of the same product.
- A clear 360° unboxing video recorded continuously from the moment the sealed parcel is opened is mandatory to claim a replacement.
- The video must clearly show the outer packaging, the seal being broken, and the damaged item — without any cuts or edits.
- Claims must be raised within 24 hours of delivery via WhatsApp or email along with the unboxing video and order ID.
3.Non-Replaceable Items
- Personalized or customized products without a valid 360° unboxing video
- Products damaged due to misuse after delivery
- Minor variations in colour, texture or finish — every handcrafted piece is unique
4.Refund Process
- Refunds are issued only when a replacement is not possible.
- Approved refunds are processed within 5-7 business days to the original payment method.
- Shipping charges are non-refundable.
5.How to Raise a Replacement Request
WhatsApp: 8421383531
Email: business@engravedaura.com
Please share your Order ID along with the 360° unboxing video.